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HOME

 

Enjoy the Audio Pro sound in your entire home.

 

BUSINESS

 

Take your businsess to the next level with Audio Pro.

Frequently Asked Questions

We stand behind our products. And we want you to enjoy our speakers without any problems. 

Here you will find frequently asked qeustions for of our products.

If you cannot find what you are looking for, leave us a ticket at Service and support.

Bluetooth

Low volume in Bluetooth mode.

1.Check the volume on both speaker and phone. If there is no volume turned up on the speaker it does not matter how high volume you have on your phone, there will still not be sound.

2.“Remove” the speaker in your paired Bluetooth units and pair from start again. (Please note that you need to remove the device completely, not only disconnect)

How to change Battery in remote

Press a clip through the small hole on the back of the remote and the front will pop up. Then you can change the battery.

We recommend using a CR2032 battery

How do I connect my smartphone or tablet to the speaker?

This includes all speakers except the P5

 

Make sure your smartphone or tablet has a Bluetooth function.

Turn on your speaker.

Change source to Bluetooth

Press Bluetooth button on speaker (or remote), LED will start flashing.

Open your Bluetooth settings on your device.

After approx. 20sec, your speaker’s name will appear in Bluetooth list.

Press the speaker’s name.

Done! Start playing your music.

 

Connecting to the P5

Turn on your speaker.

Press Bluetooth button on speaker.

Open your Bluetooth settings on your device.

After approx. 20sec, your speaker’s name will appear in Bluetooth list.

Press the speaker’s name.

Done! Start playing your music.

Can I pair different Audio Pro Bluetooth speakers with each other?

The only speaker that has this feature is the P5.

How do I use Bluetooth speaker with my computer?

Make sure your computer has a Bluetooth function.

 

Macintosh

From the Apple menu, select System Preferences.

Open the Bluetooth preference panel.

Click “+” to add a new Bluetooth device.

Turn the speaker on.

Change source to Bluetooth (Using the P5? Ignore this step.)

Press Bluetooth button on your speaker (or BT Pair if you use a remote), LED will start flashing.

After approx. 20sec, your speaker’s name will appear in Bluetooth list.

Press the speaker’s name.

Done! Start playing your music.

PC

Turn the speaker on.

Change source to Bluetooth (Using the P5? Ignore this step.)

Push the Bluetooth button on your speaker (or BT Pair if you use a remote), until the LED flashes.

Open your Control Panel.

Select Hardware and Sound.

Select Devices and Printers.

Select Bluetooth Devices.

Click Add a device.

After approx. 20sec, your speaker’s name will appear in Bluetooth list.

Press the speaker’s name.

Done! Start playing your music.

 

Unable to reconnect to an already connected speaker?

Open your device’s Bluetooth settings.

Forget the speaker.

Restart your device (smartphone/tablet/computer.)

Unable to control Bluetooth volume on an Android device?

Firstly, go to your Android Settings.

Next, navigate to the About Phone option.

Then, under the About Phone option, find the Build Number for your device.

Finally, tap on it seven times repeatedly.

Developer Options have now been enabled on your Android device, the next step would be to find the option for Absolute Volume and disable it. Here’s how to do that:

First, go to your Android Settings.

Then find Developer Options and tap on it.

Next, scroll down to the Networking section

You should find the option for Disable Absolute Volume.

Now you should be able to control the volume.

I’m experiencing playback interference

Minimize interference 

Just like your Wi-Fi, cellphone, and other wireless signals, Bluetooth range and performance can vary depending a number of factors. All smartphones and tablets aren’t created equal, so be aware that the following can have varying influence on your Bluetooth connection quality – 

Walls

If your phone is in your pocket and you’re moving between rooms in your home, Bluetooth distance is reduced significantly. Try to keep your device in the same room as your Bluetooth speaker for optimal performance.

People

Your body makes a better door than a window. In fact, the human body is one of the worst offenders when it comes to blocking Bluetooth signals (as are all “watery” objects). If you are in between your device and your Bluetooth speaker (like if your phone was in your back pocket), it may affect performance. 

Other wireless signals

If you have a lot of devices fighting for wireless airspace in your home, they can interfere with each other. If there is no other interference (your device and speaker are in the same room with no obstructions) and you’re still experiencing issues, make sure that any other Bluetooth devices or peripherals you have in close proximity are disabled. 

Wifi & Multiroom

How to install the G10 and C10MkII with Apple Home.

Start with powering on the G10. Open the Home app.

Press the + symbol on the top right, “Add Accessory”, “More options” Then wait for about 30 seconds and the speaker should be visible. Then just follow the instructions on the screen.

Do your speaker require a password to be installed?

Try and press reset/wifi/connect button on the back of your speaker for 10 seconds then remove power cable for a few seconds before connecting it again.
Then wait until your speaker has booted up 30-60 seconds and then try and install it back to your wifi and see if that helps.

Audio Pro Control app guide

You can always find an up-to-date guide for app at http://app.audiopro.com.

Tidal Connect.

At the moment the only speaker that natively supports Tidal Connect is the C10 MkII. We are planning to integrate Tidal Connect to all our future multiroom speakers.

Older speakers are still able to use Tidal with Bluetooth, Airplay or through the Tidal plugin in our app

Using Google Chromecast to stream media.

The C10 MkII and G10 supports Chromecast streaming. All our future multiroom speaker will also support this.
YouTube, Deezer, Soundcloud and many more supports streaming with Chromecast. To use this feature, open your favorite streaming app find the Cast button and select your Audio Pro speaker.

 

Here is a complete list of all the Chromecast enabled apps.

https://store.google.com/se/product/chromecast_apps?hl=en

Presets doesn’t work

If your preset doesn’t work as normal after a firmware update, perform a factory reset on your speaker and the presets should start to work again.

Airplay 2 & Google cast

Airplay 2 and Google cast are supported in G10 and C10 MkII
There will come more models with this feature during 2022.

Old models will will not support this since it requires different hardware.

Sync issues.

If sound is out of sync:

  • If you have a C5 or C10 check Input-switch on the back of your speaker so it’s on right mode. (Input-Play to have sync with source & Wifi-Play to have sync with speaker group)
  • Other models has this as auto-detection.
  • Our multiroom system is built for music-streaming. When you group two or more speakers the “master” will loose sync with source to be able to make the sync between speakers in group, so it’s not possible to re-stream Tv/video-sound to a group with sync.
Low volume in Bluetooth mode.

1.Check the volume on both speaker and phone. If there is no volume turned up on the speaker it does not matter how high volume you have on your phone, there will still not be sound.

2.“Remove” the speaker in your paired Bluetooth units and pair from start again. (Please note that you need to remove the device completely, not only disconnect)

How to change Battery in remote

Press a clip through the small hole on the back of the remote and the front will pop up. Then you can change the battery.

We recommend using a CR2032 battery

How do I group and ungroup speakers?

To group:
– In the Device view, press the box with a plus sign to the right of the speaker’s name.
–Select the speaker(s) you want to add to the group

-Press Done.

To ungroup:
– Press the box with a plus sign to the right of the speaker’s name.
– Unselect the speaker(s) you want to ungroup

– Press Done

How do I create a stereo pair?

Group two or more speakers.

When grouped you can change the speaker’s behavior by pressing the L, R or LR circles.

Change the symbols so the speaker to the left of you is indicated by L. The right speaker should also be changed so it shows the R symbol.

If you want to play a speaker separately un-group the speaker then change the symbol to LR

I get audio drop outs or interference in the playback.

Have you moved the speaker? Try to place it close to the router. As wifi networks can be affected by other networks, your network performance may change if for example your neighbours have new routers or other devices which affect your routers performance.

The performance of your Audio Pro connected speakers/units are dependant on the performance of your wifi network. By its nature, wireless LAN may experience interference depending on environmental conditions. Depending on the wireless router used, some network operations may perform differently.

How do I check the wifi connection strength for a speaker?

To check the wifi strength, click thesettings icon on speaker in My Speakers view, then on WiFI strength in the menu. If the wifi strength isbelow 15-20%, place the speaker closer to your router.

How do I adjust sleep timer?

To adjust the Sleep Timer, click the settings icon on speaker in My Speakers view. Then click ”Sleep Timer” to adjust time until your speaker will stop playing.

How to add more connected speakers/units to my network ?

In the app, in My Speakers list view, push the speaker icon with a + in the upper right corner.
Then just follow the instructions in app.

Always perform a setup with the speaker close to your router! You can later place it where you please

How do I adjust bass & treble on speakers?

To adjust bass, click the settings icon on speaker in the Device view. Then click” Bass & Treble” to adjust.

You cannot adjust bass and treble on slave units in a group. Un-group speakers to adjust bass and treble individually. Bass and treble settings are disabled on Link 1 multiroom player, adjust on the device the Link-1 is connected to.

How do I make a preset within the app?

There are different ways to store presets in the app, depending on which music service you use.

Example, to make a TuneIn radio station a preset:
1. On Browse view, select TuneIn.
2. Select any list of radio stations, in list view you see small speaker icon on the right next to each radio station. Click speaker icon.
3. Preset view is now shown, select which preset number to save the station to. Done.

You can also access your stored presets in the Audio pro Control app: Go to settings of the speaker, click the settings icon on the speaker in My Speakers list view. Press Speaker Preset in the menu.

How do I make a preset with the buttons on the speaker?

How to store a radio station or playlist to a preset button:
1. Play any internet radio station, or any other source from our Audio Pro Control app. If you are using Spotify, then play any playlist from the Spotify app.
2. Push a preset button and hold it for about 3 seconds.
3. Done. The content is now stored to the selected button.

You can access your stored presets in the Audio Pro Control app: Go to settings of the speaker, click the settings icon on the speaker in My Speakers list view. Press Speaker Preset in the menu.

How to play music from an assigned preset.

If you want to play music from an already stored preset, simply press the assigned preset button on the top panel of the speaker.

Can I use Airplay with the Audio Pro speakers?

When using an Apple device, you can use Airplay to stream any media to our speakers. Just make sure the speaker you have has Wifi connection.
Pull up list over available AirPlay devices on your iOS unit (usually from bottom) choose your Audio Pro speaker in the list.

About Wi-Fi connection and router

The performance of your Audio Pro connected speakers are dependent on the performance of your wifi network. By its nature, wireless LAN may experience interference depending on environmental conditions. Depending on the wireless router used, some network operations may perform differently.

– A good router is strongly recommended. Music is more demanding than data.
– The distance between router and speakers affect the wifi performance.
– Obstacles like walls/floors affect the wifi performance.
– Other wireless devices can affect the wifi performance.

How many speakers can I have in a multi-room setup?

You can have up to 32 speakers/devices in a single network.
Note that performance may be affected the more speakers you add.

Can I re-stream music from a turntable or CD-player to the Audio Pro speakers?

Yes, you can!

Example, connecting a turntable:
Connect the turntable with a cable to Line in or AUX input on speaker.

(Check the turntables manual, it will need to have a RIAA amplifier prebuilt otherwise you will need to buy an external RIAA amplifier)
Change the source on the speaker to either Line in or AUX depending on where you plugged in the device.

You can also change the source in the Audio Pro app. Select the device where the turntable/CD-player is plugged in to.

Then you can change the source at the bottom of the Browse section.

You can now start playing your music on your turntable.

 

To play to more speakers wirelessly:
The speaker to which you have connected the turntable must be the Master speaker in the group.

In the Device view, press the box with a plus sign to the right of the speaker’s name.
Select the speaker(s) you want to add to the group

Press Done.

Note: If you are using the C5 or the C10 as a master please change the switch on the back of the speaker to Wifi Play

Which music file formats is supported?

Audio Pro connected products supports MP3, WMA, AAC, FLAC and Apple Lossless.

How to do setup the first time?

Always perform setup with speaker close to your router! You can later place the speaker where you want it, and check its wifi connection strength to the router in the app.

1. Download Audio Pro Control app from App Store or Google Play.
2. Connect the speaker to a power outlet. Turn the speaker to ON.
3. Follow the instructions in app.

Setup; Only use network on 2.4GHz band

The Audio Pro connected wifi system only uses the 2.4GHz band. Most routers have both 2.4GHz and 5 GHz bands. Your phone/tablet must be connected to the network using the 2.4GHz band to perform the setup for a speaker. You can only connect the speaker to the same wifi network to which your phone/tablet is connected to.

The 2.4GHZ band has a longer range than the 5GHz band. 

The C10 MkII , G10 and all future speaker are able to utilize both 2.4 GHz and 5 GHz.

How to add more connected speakers/units to my network?

In the app, in My Speakers list view, push the speaker icon with a + in the upper right corner.
Then just follow the instructions in app.

Always perform a setup with the speaker close to your router! You can later place it where you please

How do I play Spotify with my connected speakers?

You need to have a Spotify account to use Spotify Connect.
1. Open Spotify, start playing content.
2. Choose your Audio Pro speaker among Available devices

(Found at bottom left in the now playing view.)

About Spotify Connect »

Trying to share music files from your PC?

This guide allows you to stream music files from your PC to our Audio Pro Control app.

Check that you have file sharing activated:
1, Open the Control Panel and select “Network and Internet”.
2, Select “Network and Sharing Center”.
3, Select “Change advanced sharing settings” near the upper-left.
4, Expand the type of network for which you like to change the settings.
5, Select “Turn on network discovery.
6, Select “Turn on file and printer sharing”.
7, Click “Save changes” then “OK”.
8, Then under all Networks Click the Choose Media Streaming Options link
9, Click the Turn On Media Streaming button
10, Then press ok and your PC will share your stored music.

You’ll find your music under My Music in the Audio Pro Control app

My speaker is not visible in the list of speakers

Your speaker might be out of range from your router.

Try this:
– First, place the speaker as close as possible to your router.
– Then turn speaker off, pull out the power cable and wait for 30 seconds.
– Reconnect the speaker to power, and wait until it connects to your network again.

Go to the app and see if the speaker appears in My Speakers view. If not, force close the app and reopen it.

 

Your router might need to be restarted.

– Please see your router manual for instructions.

After having restarted your router, please go to the Audio Pro app and see if the speaker appears in My Speakers view. If not, close app and restart.

How do I perform a factory reset of a speaker?

Alternative 1:

To perform a factory reset, click the settings icon on speaker in My Speakers view.
Then click Info -» Restore to factory settings. Your speaker will now reset.
You will need to perform a new wifi set-up to install the speaker in your home network again.

Alternative 2:

Try and press reset/wifi/connect button on the back of your speaker for 10 sec then remove power cable for a few sec before connecting it again.
Then wait until your speaker has booted up 30-60sec and then try and install it back to your wifi and see if that helps.

My speaker is not responding, no sound

Check the wifi strength, click the settings icon on speaker in My Speakers view, then on WiFI strength i menu.

Also check the sound by connecting your phone/tablet to the 3.5mm/RCA input by cable (connect to phone or other sound source). Change source on the speaker to AUX/Line in to test to playing via 3.5mm/RCA input.

Also try this:
1. Close and re-open app.
2. Disconnect speaker from power, with 30 seconds. Then reconnect to power and let the speaker connect to your network. Wait until the Wifi light is solid white.